17/09/2012

Why I will never go back to Nails Inc. Canary Wharf

Late last week, I suddenly had to organise an unexpected trip for Saturday, meaning I would miss my usual appointment at Fulham Road's Nail Gallery... I considered my poor battered hands for a minute and decided to book myself a quick appointment at Nails Inc. Canary Wharf's salon, for a "Heavenly Hands" mani. Oh boy what a horrible mistake that turned out to be...

Here is the description of the service on the website: "This is the ultimate manicure for customers who haven’t had a manicure for some time and want a really indulgent treatment. We will soak, push back and trim your cuticles, buff and smooth your nails, give you a deep tissue hand massage and file and shape your nails to perfection."

Here is what actually happened. I turned up to find a couple of far from pristine mani tables sitting very closely to each other, right under a blaring TV where some straight-to-DVD movie was being screened on loop... No problem, I put my earphones on and started listening to some Adèle, trying to relax.

After a few minutes, during which I was just made to wait in a seat without anyone asking if I needed any drink or anything, a harassed nail technician sat in front of me and looked at my hands (although, come to think of it, I'm not sure she was a nail technician, maybe just the threading therapist filling in?) She gave my nails a rough file, with less care and attention than if she was filing paint off a wall, and I was soon left with unmatched shapes and loads of little chippings coming out from under my nails. Her attempt at taking care of my cuticles was just as uninterested (by now I felt I was annoying her by my presence) and once she was done it looked as if my toddler had attempted to give me a mani...

I had brought my own nail varnish, Chanel's Vertigo from the new season, and god did she make a poor job of that as well (by now I was starting to feel slightly annoyed, but only slightly, I think I'm becoming British). The paint job was not precise, she had to go back and repaint on some of the nails and clean up with some nail polish remover, before rushing to part cover the polish with some top coat (not even bothering to cover the whole nail, thank you very much).

Of course I still had to pay top whack for it, £40 in total regardless of the careless work or the fact that I had brought in my own polish... but then again I didn't find it in me to complain now did I, so it's my fault really. Maybe it's because I was in a state of shock, you see the only other Nails Inc. I know is in Harvey Nichols, and it's usually pretty good. Instead, I went home, filed the rough edges, tried to fix the polish and added an extra coat of my home top coat.

Oh and I'm still waiting for the deep hand tissue massage by the by, maybe I should go and ask for that today? One thing is for sure though: I will never visit again!

5 comments:

Rhapsgirl said...

I recommend the spa at Reebok Gym. A little pricey but worth it

LittleS said...

Ahh, Rhapsgirl you're a lifesaver, thanks for the suggestion, I will check it out!

Anjomama said...

For me it was the queue and the careless attention to detail.

I ticked that place off 2 christmas ago.

Poor you :(

Anonymous said...

I second Reebok Spa - a MUCH nicer and calmer envirnoment!

LittleS said...

Thanks ladies... an update: I don't know which base was used but every single nail started chipping (despite my extra layer of topcoat at home!) yesterday so I had to take it all out. Truly disappointed...